This policy explains how returns, refunds and cancellations work for orders placed with Prime Shipping Containers. It summarises section 4 and 5 of our Terms and Conditions.
Cancelling an order
- You can cancel your order at no charge within 48 hours of placing it.
- Cancellations made more than 48 hours after the order is placed carry a $500.00 cancellation fee.
- No cancellation fee applies if we are in breach of our Terms and Conditions.
- To cancel, call or email our team with your order number.
Returning a container
- Return window: you may return a container within 30 days.
- Approval first: every return must be confirmed and approved in writing by our team before the container is collected. Contact us with your order number to start a return.
- Condition: the container must be returned in the same condition you received it, with no modifications.
- What is refunded: the price of the container. The original delivery charge is not refunded.
- Costs you pay: the return delivery cost and a $250.00 restocking fee. We quote the return delivery cost in writing when we approve your return, before the container is collected.
- Return location: containers are returned to our location at 5378 Hunter Rd, Ooltewah, TN 37363.
Refund timeline
Once the container has been returned and inspected, your refund is sent to your account within 30 days, using the payment method you paid with (bank wire or Zelle).
If a container does not match its grade
We sell every container by a clearly defined grade. If the container delivered to you does not meet the grade you ordered, we will arrange a replacement or a full refund, including delivery, at no cost to you. Contact us as soon as possible after delivery.
Contact us
Call (332) 318-2199 or email sales@primeshippingcontainers.com with your order number.